Cookie Policy

We are InPost UK Limited (company no. 08090698), with a registered office address at Moray House, 23-35 Great Titchfield Street, London, United Kingdom, W1W 7PA. We use cookies and similar technologies on this website. In line with Irish ePrivacy Regulations, this Cookie Notice explains what cookies are, how we use them on our website and how you can manage your preferences.

A "cookie" is a small file of text which is stored on your computer or device when you visit a website. It helps us recognise your device when you return and remember your preferences.

We will always ask for your consent before placing cookies on your device, except where the cookie is strictly necessary for the operation of our website (“essential cookies”).

What information we collect through cookies

• The date and time you connect to our website
• Your device’s IP address
• How you navigate and interact with our webpages
• Interactions with our ads displayed on other sites.

We use this information to:

• Operate and improve our website
• Analyse how visitors use our site
• Enhance your user experience
• Serve targeted advertising on social media platforms (only where you have consented to this)
• Measure the effectiveness of our advertising campaigns.

Types of cookies we use

The cookies used on this website fall into the following categories:

• Necessary (essential): These cookies are necessary for the operation of the website. We use them for the following purposes: to remember your cookie preferences; to recall selections as you move between pages and to enable core functionality such as security, network management and accessibility. The maximum duration of these cookies is 2 years.
• Functional (non-essential): These cookies are used in connection with our chat feature (where deployed). It allows us to recognise users who use the chat feature and to load past conversation history. You do not have to accept these cookies, however, if you block them the chat feature will not work properly or at all. The maximum duration of these cookies is 13 months.
• Analytics (non-essential): These cookies allow us to collect information about how visitors use our website such as the number of visitors, where visitors have come to the website from and the pages they view. We use this information to monitor our website and make improvements to it. The maximum duration of these cookies is 2 years.
• Advertising (non-essential): These are ad pixels from external advertising networks, such as Meta, LinkedIn and other external social networks. The purpose of these pixel is to detect when someone visits our website so we can create a targeted audience for ads displayed to them on social networks. These pixels also allow us to measure the effectiveness of our ads. The maximum duration of these cookies is 6 months.

Some of these are "session cookies", which stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session. Others are "persistent cookies", which remain on your device after you have left the website, so that we can recognise you as a repeat visitor when you return.

The cookies used on this website are set by the third parties and include:

§ CookieBot: Necessary (cookie management and consent tracking)

§ Hubspot: Necessary; Preferences/Functional; Analytics/Statistics; Advertising/Marketing

§ Microsoft Clarity: Analytics/Statistics

§ Hotjar: Analytics/Statistics

§ Google Analytics: Analytics/Statistics; Advertising/Marketing

§ Sales Manago: Analytics/Statistics; Advertising/Marketing

§ Vimeo: Analytics/Statistics

§ LinkedIn: Analytics/Statistics; Advertising/Marketing

§ Meta Platforms Inc.: Advertising/Marketing

A full, up-to-date list of all cookies (including cookie names, providers, purposes and duration) is available in our Cookie Banner, which will present as a pop-up upon your first visit to our website. You can accept the use of non-essential cookies by clicking ‘allow all’ in this pop-up window. You can reject the use of some or all non-essential cookies via this pop-up window by clicking ‘customise’. Please note that non-essential cookies are turned off by default, until or unless you allow them.

You can change your choices at any time by visiting Cookie Settings at the bottom of our website. In addition, you can also choose to block some or all cookies in your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. For more information about cookies please visit the DPC’s website here. If you have any questions in relation to cookies on this site, please contact our data protection team at [email protected].